Travel Consultant 

Job Purpose

To source, recommend best travel options and make travel arrangements for the corporate clients which would include flights, hotels, transfers, meet and assist, visas, health information and any other travel related assistance

Job Responsibilities

Regularly monitor “queues” in the travel system to ensure all changes are updated and communicated to the client when necessary.
• Ensure that the client has received the best option by providing quotations, fare comparisons and making reservations according to client’s preferred options.
• Adhere to the client’s travel policy and maintain accuracy in issuing, reissuing and refunding of value documents to the client to ensure a positive customer experience for the client.
• Create and maintain client profiles in the system to ensure efficient process flow.
• Smart selling” to clients such as upselling of add-ons, capitalising on business deals with suppliers, negotiating spot deals/best possible fares, promoting incentive carriers, ensuring to add value to the client as well as ART.
• Provide an accurate reconciliation between mid and back office systems:  Ensuring necessary approvals are obtained before issuance of cash value documents;
• Reporting daily transactions on time through mid-office systems, ensuring daily sales are recorded for finance to generate the necessary reports.
• Develop Business through existing client
• Report cash/PO document daily.
• Analyze clients’ performance against potential and report to supervisor/manager
• Suggest economic annual travel budget to clients as per request

Job Requirements

Qualifications
• Higher Secondary educated or equivalent

Experience
• Minimum 2 years in airline ticketing

Knowledge & Skills
• Travel industry knowledge
• Previous experience of working with travel systems
• Good relationship building skills
• Works well under pressure
• Ability to work with deadlines
• Ability to multitask