Specialist Internal Communications

Core Accountabilities:

Communications / Content Development / Stakeholder Management / Reporting

• Develop and execute internal communication strategies, plans, programs, campaigns and initiatives in line with organization’s mission, vision, values, and objectives.
• Draft/create and disseminate internal communications, including circulars, newsletters, intranet content, video scripts, speeches, talking points, or similar.
• Manage and leverage content management systems, smart applications, internal platforms and systems, and analytics dashboards.
• Design, plan and execute internal employee events, sessions, focus groups.
• Launch internal projects, and design new programs, networks, and channels.
• Support and advise senior leadership on internal communication matters.
• Build, establish, and maintain relationships with key internal stakeholders, agencies, third-party vendors, and external partners.
• Measure and report the effectiveness of internal communications.
• Manage crisis communications and ensure employees are informed in a timely and efficient manner.
• Collaborate with functions and teams to ensure consistent and integrated internal communications.
• Manage the internal communications budget and spending.
• Measure and analyze the effectiveness of the Group’s internal communications through dashboards and performance metrics.
• Research and stay on top of internal communication industry trends and best practices.
• Develop and implement processes and mechanisms for employee feedback.
• Identify new, innovative ways of working that promote automation.
• Perform other related duties or assignments as required.

Knowledge required:

• Strong knowledge and understanding of internal communications and influencing techniques.
• Strong knowledge of internal communication channels, platforms, processes, and tools.
• Previous use and understanding of Content Management Systems.
• Ability to deal with people from all levels across the organization with varying backgrounds.
• Ability to develop and maintain successful professional relationships.
• Excellent written and verbal communications in English. Knowledge of Arabic is a plus.

Technical Support:

• Provide technical support on operational communication matters, communication issues and risks, and improvements on existing internal communications.

Experience required:

• 4+ years of experience working in communications, with a significant portion of this in internal communications, preferably in a managerial position.

Education:

• University degree in Communications or English