Service Engineer

• Accountable for customer satisfaction through quality of service and precise communication
• Accountable for equipment safety and performance
• Accountable for selling service repairs
• Accountable for resolving customer service quality complaints
• Accountable for resolving customers invoicing complaints related to maintenance operations
• Accountable for the end-users, the sites and the technicians’ safety
• Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards and the local regulations
• Accountable for the control of the field operations costs and the profit margin
• Accountable for service repairs sales
• Accountable for managing the third party inspections visits and follow-up actions
• Validates the service contract technical terms with the salesperson
• Accountable for supporting the maintenance of any third party equipment coming into the maintenance base
• Responsible for helping the call center agent solving technician call out assignment conflicts (priorities & trouble shooters fitter schedule)
• Accountable for solving and closing the open call outs and reacting in case of stopped equipment and/or safety issues
• Accountable for reducing the call outs in his area
• Accountable for the timely completion of the planned maintenance visits
• Accountable for the planned maintenance scheduling and optimized routing
• Responsible for performing site audits
• Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
• Responsible for the control and authorization of overtime
• Accountable for the performance of his assigned technicians
• Accountable for maintenance technicians motivation and competence development
• Accountable for determining and checking technicians’ performance objectives
• Accountable for communication with his technicians & conducting of the weekly tool box meeting
• Accountable for managing technician annual leave, absences and back-up, and call out technician scheduling
• Accountable for technician timesheet validation prior to payroll
• Accountable for equipment assignment to technician and technician workload balancing
• Responsible of defining the technician capacity need and for the technician hiring and selection process
• Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone and instruments

Requirements

• Bachelor’s Degree in Engineering
• 5-12 years experience in the same field
• Engineering standards and codes of practice
• Contract and commercial knowledge
• Negotiation skills
• Team leadership
• Computer skills
• Planning skills
• Procurement and selling skills
• Ability to plan, organize, lead, and monitor team efforts to their successful completion
• Excellent in English Language, Arabic would be an advantage

Benefits

• Visa
• Free Medical Insurance
• Paid Annual Leave
• Air ticket every two years.