Service Contracts Executive

Service Contracts Executive Jobs in Dubai, UAE

What you will do

• Create and maintain SMC package database: Ensure packages are ready to transact within 24 hours of request and update the database weekly to ensure accurate profitability.
• Support frontline through Service Contracts Service Desk: Handle contract transfers, terminations, refund pay-out requests, and re-instatements within specified timeframes.
• Create and price Repair Maintenance Contracts (RMCs): Construct pricing schedules and secure approvals within 48 hours of request.
• Provide system support for SMCs sold through new units: Create SMC variants for frontline transactions and maintain unit contributions accurately.
• SMC-related reporting and analysis: Submit daily, weekly, and monthly reports and present trend analysis with recommendations.

Required skills to be successful

• Technical Skills: Strong Microsoft Office skills, especially in Excel, ERP experience (SAP IS AUTO), and working knowledge of BI reporting attributes.
• Experience: Minimum of 5 years in a relevant position, with mandatory automotive aftersales experience.
• Job-Specific Skills: Basic knowledge of SAP, excellent communication and interpersonal skills, and proficiency in MS Office, Excel, and PowerPoint.