Patient Happiness Supervisor

Responsible to supervise and lead a team, providing general support for the front office department & contact centre ensuring all patient administration processes are followed.

• Align daily operations with the company’s values and culture.
• Support the team in achieving departmental goals and objectives.
• Supervise work outputs related to appointment scheduling, patient registration, medical insurance, billing and the contact center.
• Provide training and mentorship to team members to ensure quality standards and service delivery.
• Continuously maintain an enabling environment where you can develop and grow your team.
• Orientate new joiners and sign of probation periods.
• Ensure professional conduct and discipline within the team is followed.
• Provide support in the recruitment and selection process of team members.
• Monitor employee scheduling of the department to ensure operational coverage.
• Support and monitor cost management initiatives.
• Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
• Support staff engagement initiatives.
• Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
• Complete year appraisals and coach & developing the team.
• Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.

Participate in the Hospital training programs.

• Bachelor’s Degree – Any discipline or related fields. Master’s degree will be an advantage.

Knowledge and Skills

• Strong knowledge in Insurance, Registration and Billing.
• Strong analytical and problem-solving skills.
• Ability to think critically and maintain a high level of confidentiality.
• Strong interpersonal, verbal and written communication skills.
• Excellent command of oral and written English. Arabic language desirable but not essential.