Parts & Service Sales Representative

Job Purpose

The PSSR position is responsible for the coverage, development and retention of a specific group of customers within a specifically assigned sales territory in order to maximize customer satisfaction and selling spare parts & service

Job Responsibilities

• Handles Parts and service sales to fleet customers
• Take ownership of customer parts & service issues and follow-up through closure of issues
• Visit Customer jobsite shop or maintenance facilities to observe and develop an awareness of the potential parts or service needs and record information into computer database (CRM)
• Become familiar with Customer machines & applications
• Respond to all Customer request courteously and professionally in a timely and responsive manner
• Maintains a prospecting system to ensure additional business and contribute to the achievement of sales targets
• Raise invoices / sales slips / obtain credit authorization to ensure timely closure of the sales deal
• Advise management of loss sales / parts non-availability for management to take appropriate action
• Handle return spare parts as per policy
• Generate orders and upload on OEM portals based on parts movement to ensure parts availability required to maintain maximum service level
• Analyze the exception reports on critical stocks, lost sales, excess stocks etc. and take corrective action where necessary to improve parts availability and minimize stock obsolescence
• Create article master data as and when required to ensure correct data on the system
• Track shipments and coordinate with logistics for parts consignment to ensure stocks are received on time
• Ensure the documentation / payment is in line as required by the principals to avoid delays in shipment
• Ensures regulatory requirements are in line for the warehouse facility
• Comply with the company QMS requirements.

Job Requirements

Qualification

• Min. Diploma
• Bachelor degree would be preferable

Experience

• Min 5 years in the UAE of selling Spare Parts
• Commercial vehicle spare parts experience is must

Knowledge & Skills
Product Knowledge: knowledge of Parts items buses and trucks. Proficient in operating parts catalogue (electronic/manual)
Sales and Marketing:– Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Market Knowledge:- Knowledge of target customer, industry, territory, etc.
Language:- Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
Persuasion:- Persuading others to change their minds or behaviour.
Active Listening:- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Negotiation:– Bringing others together and trying to reconcile differences
Social Perceptiveness:– Being aware of others’ reactions and understanding why they react as they do.