Information Technology Administrator

Information Technology Administrator Jobs in Dubai, UAE

About the Job:

An opportunity has arisen for an Administrator to join the Information Technology team in Inside Burj Al Arab. The main duties and responsibilities of this role:

• Manage incidents and service requests through various communication channels. Providing support to back of house and front of house colleagues.
• Capture and maintain accurate case details for each process to enable greater shared knowledge and reporting.
• Develop solutions or workarounds using problem solving techniques to restore services as quickly as possible.
• Identify and promptly allocate unresolved cases as appropriate to ensure progression, advise users of actions taken.
• Adhere to IT Standards, deploying PCs and Laptops, POS Machines on the Jumeirah Network proactively resolve any faults that may be observed during this process.
• User Management (creation, resetting passwords and account deactivation) for all business applications following pre-defined standards.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Certified in Microsoft Certified Desktop Technician (MCDST)
• Advanced written and spoken English communication skills.
• Bachelor’s degree or equivalent with a specialization in IT / ITIL or CobIT Certification (Desired).