Guest Services Officer

About the role

We are currently seeking an Emirati, for a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. You will be responsible for patient registration, scheduling, insurance verification, and customer support, playing a key role in upholding our service excellence standards.

• Greet and assist patients, ensuring a positive first impression.
• Handle patient pre-registration, insurance eligibility checks, and appointment scheduling.
  Facilitate cash collections, billing inquiries, and accurate patient identification.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Provide timely and professional communication with patients, families, and medical teams.
• Maintain patient confidentiality and ensure adherence to hospital policies.
• Contribute to process improvements and service excellence initiatives.

• UAE National, with a Family book.
• 2+ years of experience in a similar customer service, patient access, or administrative role.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills, with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals, etc.).
• Fluency in English (Arabic is a plus!).