English Facilitator

Scope: The English Facilitator is responsible for ensuring a complete screening of English levels across the business. This includes all new Site-based personnel at Transguard and HQ employees, if needed. This position is responsible for creating, updating the English Proficiency Test papers on a regularly basis. This role also needs to ensure the strict adherence, compliance and confidentiality of the English test across the Group and agents.

Financial

• Strict adherence to the confidentiality of the test papers
• Strict compliance of agents, internal stakeholders, and candidates with respects to the test papers

 

Customer

• Assist with maintaining classrooms to ensure a clean, safe and conducive learning environment.
• Document suggestions for amendments/improvements to ensure course material is current and relevant
• Facilitate training sessions which meet their course aim and objectives by maintaining classroom control and creating an effective learning environment

Process

• Complete candidate evaluation forms to aid comprehensive feedback to be supplied to Line Management
• Foster a culture of continuous improvement within the planning department. Encourage feedback and implement best practices to enhance operational performance
• Update and record attendance and assessment results in TR360 on the required time
• Coordinate learner’s attendance to the Training Academy Administrator during each session

Innovation

 

• Provide assessment of course material/resources and report findings to the Training Academy Specialists/Manager to ensure modifications/development are in accordance with requirements
• Promote a learning environment within the team. Encourage professional development and knowledge sharing to stay ahead of industry trends and maintain a competitive edge

Selection Criteria

• Graduate with 1-2 years of experience in an L&D (Learning and Development) or training department and a Transguard English proficiency level 5
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels