Endoscopy Coordinator

Endoscopy Coordinator Jobs in Dubai, UAE

POSITION SUMMARY:

Works with both internal and external customers to ensure efficient and accurate patient entry into the hospital system, oversees physician schedules, and coordinates endoscopy procedures. Performs patient pre-registration and registration, insurance verification and obtaining necessary authorizations, educating patients on procedures and financial responsibilities, and ensuring all required paperwork is completed and distributed correctly.

DUTIES AND RESPONSIBILITIES:

General:

• Works with internal and external customers to efficiently and accurately enter patients into the hospital system.
• Monitors the physicians and books the patient accordingly.
• Promptly arranging the physician schedules according to their booked OPD and endoscopy appointments
• Book and prioritize the defined slots for each physician.
• Works with internal and external customers to efficiently and accurately enter patients into the hospital system, in accordance with departmental policies and procedures.
• Greets patients and pre-registers/registers patients promptly, professionally, and efficiently, in accordance with departmental policies and procedures.
• Create a pre- Admit Fin on spot to start the insurance process.
• Follows the National Patient Safety Goals regarding patient identification.
• Avoids use of medical jargon when speaking to patients and families.
• Requests cost estimates and educates the patients about possible financial responsibilities to be addressed upon visit to the hospital.
• Educates patients about the preparation and guides them through the steps they need to take to perform endoscopy procedures.
• Books anesthesiologists visit and coordinates accordingly prior to the scheduled procedures.
• Follow up on approval statuses, insurance requests and orders by the physicians on the system.
• Call and update all patients about their insurance status (Approved or Rejected) without delay.
• Follow up very closely with insurance coordinator for all pending cases.
• Acts as the mediator and coordinator between the nurses, physicians and endoscopy departments
• Explains forms and secures all patient signatures for required documents.
• Ensures that all paperwork is sent to the appropriate departments.
• Aids patient/family in getting to the clinical area.
• Answers phone utilizing proper Departmental Scripting.
• Speaks to patients/family members using age/culturally appropriate techniques.
• Recognizes potential changes related to ageing and/or stress, i.e. diminished vision/hearing, decreased stamina, confusion, and intervenes appropriately.
• Contact physicians or ancillary departments to resolve questions.
• Runs sanction checks on all ordering physicians not currently in doctor master, if necessary
• Communicates with the registration team to make sure the patient is preregistered and or registered properly to not cause any technical challenges.
• Clears the queue list of all request orders in relation to endoscopy procedures.

Insurance

• Verifies and obtains insurance benefits and required referrals and pre-certifications for patients that have not been pre-registered before the patient is treated, immediately after the patient arrives, or, if necessary, within one business day of the patient’s treatment
• Follows departmental policies and procedures for completing the patient’s record, including copying insurance cards (or indicating in system when insurance card is unavailable), entering authorization/pre-certification/referral numbers, and other information as necessary.
• Verifies insurance coverage through automated eligibility system. Uses insurance verification systems to verify eligibility and upfront collection amounts.
• Communicates and explains insurance benefits and coverage information to patients.
• Contact the patient’s insurance carrier to obtain benefits within 24 hours of the service
• date and determine if pre-certification or referral from Primary Care Physician is required.
• Ensure that order is been entered in the system and pre admit Fin to be created to start the insurance approval process.
• Refers inpatient accounts to Care Coordination for clinical justification for precertification as necessary.
• Coordinate with OR, physician and clinic to booked all inpatient who referred for Endoscopy procedure using the defined slot for inpatients.
• Maintains contact with physician practice offices to process insurance eligibility and pre-certifications.
• Maintains contact with insurance coordinator to process insurance eligibility and pre-approval

Outpatient Registration

• Monitors insurance coverage to ensure patients are capitated to the hospital.
• Ensures the patient has the required forms for Ancillary Services being rendered.
• If needed, directs patients to the proper area for the test.
• Verifies that a secured authorization and referral are on file if necessary.
• Create a pre- Admit Fin on spot to start the insurance process.

Customer Service and Problem Solving

• Meets the needs of the patient, physician, physician office, and internal colleagues by maintaining good public relations skills:
• Utilizes the AIDET model during every patient encounter (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Strives to please the patient, physician, physician office, and internal colleagues at all times.
• Always greet the customer with a smile and address the customer by name in a courteous, respectful and professional manner.
• Attempts to understand customer questions and concerns. If unsure of the answer, seeks information from appropriate person to assist customer.
• Files all documents as needed.
• Identifies and solves client problems.
• Receives problem/question calls from clients, determines action needed, and monitors the problem to complete resolution.
• Addresses critical problems, otherwise communicates unresolved problems to the appropriate individuals as soon as possible.
• Update all patients about their insurance approval response.
• Update all patients about their preparation and ensure that medication is entered in the system and the patient collects their medication accordingly.
• Explain all the process for anesthesia if needed.
• Explain to patients about the admission process, admission location and patient attendance time.
• Explain to patients all the financial status before proceeding to admission office.

Endoscopy Unit Greeter & Registration:

• Registers patients using correct location. • Answers the telephone utilizing Departmental Scripting.
• Pre-admit patients using correct location. • Answers the telephone utilizing Departmental Scripting.
• In case patient not reachable ensure to email patients in order to ensure patient education is conveyed.

Scheduler Responsibilities

• Arranges for specialty equipment and/or vendor as designated when scheduling.
• Pre-Procedure telephone calls to scheduled outpatients to confirm appointment
• Escalates late case cancelations.
• Pre-admit patients using correct location. • Answers the telephone utilizing Departmental

Clerical Duties

• Utilizes the EMR to enhance communication.
• Communicates transfer of patient.
• Answers the phone in a professional manner, stating full name and unit. Takes and delivers messages accurately and in a timely fashion.
• Devotes appropriate time and effort towards the development of new staff members.
• Exhibits flexibility as needed in daily work and activity.
• Follows up on unfinished tasks or difficult problems and demonstrates the ability to develop positive and resourceful solutions to share with co-workers.
• Demonstrates willingness to assist co-workers effectively and in a positive manner.
• Document all communications and trial of calls in patient notes.

QUALIFICATIONS & SKILLS:

• Highschool Graduate

PROFESSIONAL EXPERIENCE:

• Minimum of two (2) years of previous administrative experience for which at least one (1) related to health care.
• Knowledge of business English, spelling, punctuation and grammar.
• Skills in Computer Applications such as Windows, MS Office, Excel, PowerPoint, Internet and Email.
• Skills in safe handling of administrative equipment.
• Skills in document management software tools.
• Ability to speak and write in English fluently.