Card & WPS operations Officer 

Job Purpose

To perform the responsibilities of the ATM and Card Operations, support the Card operations Manager to ensure all ATM operations are effectively and efficiently performed.

Job Responsibilities

• Process ATM transactions processing (from authorization to settlement)
• Process daily Interchange Settlements and perform the daily/periodic Reconciliation with internal and external systems
• Process Charges Back and Disputes in a timely manner, maintain records/documentation as per the established procedures and regulatory requirements
• Provide excellent Customer Service is provided to Card holders through the available channels such as Branches, Central Unit, and Call Centre
• To provide support to business on operational and compliance matters as and when required
• Adhere to card operations systems and procedures established
• Prepare timely reports required for monitoring daily tasks and activities of the Department
• Identify errors through the review of reports and ATM journals, and coordinate internally and externally to resolve the issues

Job Requirements

Qualifications

• Bachelor’s degree in any field

Experience

• Minimum 2 years in a Banking/Financial environment with Prepaid or Debit/Credit Cards operations
• Minimum 2 years of experience working with Card Schemes (UAE based experience preferred)
• Minimum of 2 years of experience in ATM and related technologies including the operation of NCR type of other types of ATM’s

Knowledge & Skills

• Knowledge of Card Management Systems/Platforms, ATM operations, and switch network operations
• Knowledge of knowledge of ATM operations, including hardware, software, communication, and security
• Knowledge of Back-end operations of Cards such Debit/Credit/Pre-paid/Gift/Travel, and others
• Knowledge of Exchange House operations, specifically of WPS/Payroll
• Analytical and methodical approach
• Results-oriented
• Excellent communication and listening skills
• Fluent in written and oral English.