Call Centre Executive

Job Summary:

We are looking for dedicated and proactive Call Centre Executives to join our Collections team. As a Call Centre Executive – Collections, you will be responsible for seeking overdue payments from customers, negotiating payment plans, and maintaining accurate customer records. This role requires excellent communication skills, a strong ability to manage sensitive situations, and a commitment to achieving collection goals while providing exceptional customer service.

Job Description:

Debt Collection:

• Initiate outbound calls to discuss overdue payments and convince them to make the necessary payments towards their overdue payments.

Negotiation & Settlement:

• Negotiate settlements for closure of liability
• Offer solutions and adjustments to assist customers in resolving their debts while meeting collection objectives.

Record Management:

• Log every contact attempt, including details of the conversation and outcomes.
• Remove settled debts and deceased individuals from records in accordance with company policies.
• Update customer records when debts are satisfied or agreements are reached.

Customer Interaction:

• Provide exceptional customer service during every interaction, maintaining professionalism and empathy.
• Address customer inquiries and concerns related to their accounts and payment status.

Education: High School Diploma or equivalent. A bachelor’s degree in business, Finance, or a related field is a plus.

Experience: Previous experience in collections roles.

Skills:

• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with a calm and professional approach.
• Proficiency in using basic office applications (e.g., MS Office).
• Knowledge of collections processes and relevant regulations is advantageous.