Aftermarket Sales Consultant

Aftermarket Sales Consultant Jobs in Dubai, UAE

Overview of the role:

As a Sales Consultant, you will be responsible for driving incremental Spare Parts sales with current customers and developing new customers within the assigned area. This involves on-site visits, prospecting, quoting/asking for business, successfully closing the sale, and customer follow-up. You will bring value-added solutions through relationship building and technical knowledge.

What you will do:

• Achieve Parts sales and profitability targets and deliver the business plan by selling Aftermarket products to the customers
• Handle customer inquiries and communications, ensuring excellent customer experience, resolving customer complaints, and implementing methods to exceed customer expectations
• Update customers, search the market for new customers and parts sales shops
• Analyze and manage parts business potential and penetration to the assigned customers
• Gather and report back market intelligence in the area of Aftermarket, propose new parts ranges to be added to the existing offerings
• Ensure that customer’s monthly overdues are not more than the agreed target

Required skills to be successful:

• Demonstrated customer service skills and the ability to develop strong business relationships
• Strong sales skills including the ability to sell opportunities, ideas, and concepts, strong negotiation and closing skills
• Commercial attitude and understanding
• Negotiation skills and business-minded
• Able to deal professionally with customer middle and senior management and operators/technicians
• Skilled at self-planning and time management
• Presentable and able to promote the company
• Strong computer skills including good working knowledge of Microsoft Office
• Good communicator in English; Arabic is an advantage

About the team:

You will be part of a dynamic team within the FAMCO department, reporting to the Parts Manager.

What equips you for the role:

• A Degree or Diploma or equivalent Technical qualification
• A strong technical knowledge of earthmoving machines, with a minimum of 5 years Parts and/or workshop experience
• Excellent communication and inter-personal skills
• Self-motivated and customer-focused nature
• Must maintain a high standard of ethics and integrity.