Contact Centre Operator

Contact Centre Operator Jobs in Abu Dhabi, UAE

Key Accountabilities 

• Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
• Answer calls within the agreed KPI (Key Performance Indicator) and to priorities calls in accordance with procedure.
• Fast and efficient handling of queries with clients.
• Record tenant/Client and system fault requests on the CAFM system accurately.
• Assign, generate and schedule job cards for technicians and building managers.
• Communication with site management and staff relating to calls/emails received.
• Follow-up with clients/tenants and technicians re job cards issued.
• Ensure that a high level of service is maintained (internal and external).
• Ensuring that the work request is completed in CAFM system

Specific Requirements (What we are looking for in our candidates) 

• Minimum two (2) years’ experience in office environment using keyboard skills.
• Excellent Phone Manner and Customer Handling skills.
• Excellent Email Handling Skills and data entry skills.
• English spoken and written is essential.
• Knowledge of the property and facility management.
• Technical knowledge of building services operations is an advantage.
• Have understanding in the principles of Quality Assurance and working to procedures.
• Have an understanding and experience of using computerised logging systems.
• Ideally experience in use of CAFM system.
• Ideally a degree holder in business administration or related discipline.